A couple of months ago I wrote about my experience with The North Face and finding that my Mountain Tri-Climate jacket wasn’t up to speed (see here). In this post I just wanted to give you an update on what the outcome has been.
Fast Forward from January 2019 to April 2019 and the matter was finally resolved. After waiting almost two months and a number of e-mails deliberating back and forth I was informed that the jacket was “unrepairable” and I would be fully reimbursed with the cost, as store credit.
Somewhat deflated by both the fault in the jacket, the time of response and now the zero stock of the Mountain Tri-Climate jacket I returned to the Glasgow store to browse.
Now re-armed with store credit and a knowledge of what to look for in terms of manufacturing I began browsing for the replacement. I have to say that the staff were all aware of my experience and were fully supportive in briefing me on any jacket that I asked about. The result of everything was that I chose the Apex Flex 2.0 GTX hard shell. Yes, I no longer had two jackets in one, as the Mountain Tri-Climate was, but to compensate this the store manager actually gave me a heavy discount on a standard fleece to provide the warm layer. Superb!
After months of searching, order errors, garment fault and disappointment I feel that I have actually came out better off. Without giving it a full review just yet I can tell you this. It has been on many Munros, travelled a long trail, and been worn as a daily jacket for some periods and I am thrilled with it!
In the next few weeks I will do a full review of it but until then let me know if you have any experiences with The North Face, both positive and negative, or if you have tried any of these jackets.
Until next time, take care!